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ABOUT |
SERVICES |
PORTFOLIO |
CONTACT US |
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Learning
what Clients Really Think
with
WAUSAU
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Background: |
WAUSAU Financial Systems
is a premier provider of payment and receivables processing solutions,
helping businesses of all types move money faster. The company
serves two primary markets: financial institutions and
corporations.
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SA Deliverables: |
- Utilize proven
methodology over a 20-year span with an online survey of a 5 point
scale with 12 questions or fewer.
- Obtain
satisfaction metrics by individual client and in the aggregate
about key areas of the business
- Identify clients
that are "at risk"
- Determine
processes that need improvement
- Collect comments
that can be used for testimonials and employee recognition
- Obtain information
on clients' willingness to make additonal purchases in the future
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Results: |
"One of my top
priorities is to listen and respond to the feedback you are
providing. My goal is to understand what WAUSAU could be doing
better and build on what we are doing well." Gary Cawthorne, WAUSAU
Financial Systems CEO. In fact, client satisfaction scores in
every category were raised from 2011 to 2012 because of process teams
put into place as a result of SA's work. |
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